Shipping & delivery
Customers choose a shipping method during checkout. Current parcel-order options are:
- Economy: free, with estimated delivery in 5–8 business days.
- Standard: $19.95 per order, with estimated delivery in 3–5 business days.
- Expedited: $49.95 per order, with estimated delivery in 1–2 business days.
Delivery estimates begin after order verification and carrier acceptance. They are estimates, not guarantees, and exclude weekends, carrier holidays, severe weather, address problems, and other events outside Halotec's reasonable control. Tracking is sent to the email provided at checkout. High-value shipments may require a signature.
Online checkout currently supports delivery to valid United States addresses. For international, freight, or special-handling shipments, request a written quote before ordering. Customers are responsible for providing a complete and accurate delivery address.
If an order cannot ship within the promised timeframe, Halotec will provide an updated estimate and the option to accept the delay or cancel the unshipped order for a full refund.
Order verification & acceptance
An order confirmation means Halotec received the order; it does not yet constitute acceptance. Halotec may verify product identity, condition, availability, payment, tax, shipping information, and fraud risk before accepting an order. An order is accepted when shipment is confirmed.
If a listing contains an obvious price, specification, availability, or typographical error, Halotec may contact the customer for approval of a correction or cancel the affected unshipped item and issue a full refund. Halotec will never substitute a different manufacturer part number without customer approval.
Cancellations
To request cancellation, email support@halotecautomation.com as soon as possible with the order number. Orders canceled before shipment receive a full refund to the original payment method, with no cancellation fee.
Once a carrier has accepted the package, the order can no longer be canceled and must follow the return process below. Halotec cannot guarantee that a cancellation request will be seen before a fast-moving order ships.
Returns & refunds
Eligible returns must be requested within 30 calendar days after delivery. Email support@halotecautomation.com with the order number, part number, reason for return, and photos when relevant. Wait for return authorization and instructions before shipping. Authorized returns must be sent within 10 calendar days.
- Return the same item in its received condition with all included parts, manuals, accessories, labels, and packaging.
- Pack the item securely and use a trackable shipping method.
- For a change-of-mind return, the customer pays return shipping and original expedited shipping charges are not refundable.
- There is no restocking fee for unopened, unaltered eligible items.
- Opened or handled change-of-mind returns may incur a restocking fee of up to 15% when handling has reduced the item's resale value.
Items installed, energized, programmed, altered, damaged after delivery, or returned with removed serial labels or tamper seals are not eligible for a change-of-mind return. This restriction does not limit support for an item that arrived incorrect, damaged, or defective. No item is treated as final sale unless that designation is clearly disclosed before purchase.
Refund timing
Returns are normally inspected within 3 business days after receipt. Once approved, Halotec issues the refund to the original payment method within 5–7 business days. The customer's bank or card issuer may take additional time to post the credit.
Incorrect, damaged, defective, or missing orders
Inspect the shipment promptly and report an incorrect, visibly damaged, or nonfunctional item as soon as possible—preferably within 5 business days of delivery. Keep the product and all packaging while the claim is reviewed, and include clear photos of the item, serial label, packaging, and shipping label when applicable.
When Halotec confirms that an item arrived incorrect, damaged in transit, or defective, Halotec will provide a prepaid return label when a return is required and offer, at the customer's choice where available, a replacement or a full refund. There is no restocking fee for an approved Halotec-error, damage, or defect claim.
If tracking shows delivered but the package is missing, contact Halotec and the carrier promptly. Halotec will help open a carrier investigation. Refund or replacement is determined after the delivery investigation and any required address or signature verification.
Warranty & functional support
Product-specific warranty coverage, if any, is stated on the listing, quote, or invoice. Unless a longer written warranty is provided, eligible products are covered by the 30-day return process for verified dead-on-arrival or functional defects.
Halotec is an independent reseller. A manufacturer's warranty applies only when explicitly stated and may depend on the manufacturer's own eligibility rules. Coverage excludes damage caused by incorrect wiring or voltage, improper installation, misuse, contamination, unsuitable environmental conditions, unauthorized repair or modification, or normal wear.
Customers should have industrial equipment installed and commissioned by qualified personnel. Unless agreed in writing, warranty remedies do not include labor, removal, installation, programming, production downtime, or indirect costs.
Condition grading guide
- New factory sealed
- Unused equipment with the original manufacturer seal intact.
- New surplus
- Unused excess inventory that may have aged, shelf-worn, or opened packaging.
- Refurbished
- Professionally inspected, repaired when needed, cleaned, and tested. Product-specific procedures and providers are disclosed when available.
- Used
- Previously installed equipment with its known cosmetic and functional condition disclosed.
- For parts or repair
- Equipment that is not represented as fully operational and is clearly identified before purchase.
The individual listing, actual product photos, and written quote control if they contain more specific condition information. Packaging condition does not change the stated equipment condition unless expressly disclosed.
Payments, taxes & charge review
Online card payments are processed securely through Stripe. Halotec does not directly store full payment-card numbers. Applicable sales tax is calculated during checkout based on the order and delivery information. Payment authorization may occur before final order acceptance.
Halotec may hold an order briefly to verify payment or contact information. Customers should contact support before initiating a payment dispute so Halotec has an opportunity to resolve an order, delivery, return, or refund concern directly.
Customer service
Include an order number or manufacturer part number whenever possible.
Halotec aims to respond within one business day. Complex technical, carrier, or warranty reviews may require additional time.
Privacy policy
Halotec collects information customers provide, including names, business details, email addresses, phone numbers, billing and shipping addresses, account information, order details, product inquiries, and files or photos submitted for quoting or support. The site may also collect device, browser, IP address, cookie, and usage information needed to operate and secure the service.
Information is used to process orders and payments, deliver products, provide accounts and support, prepare quotes, communicate about transactions, prevent fraud, improve the site, and comply with legal and accounting requirements. Halotec does not sell personal information.
Information is shared only as reasonably necessary with service providers such as Stripe for payments, Clerk for authentication, Vercel for hosting, Neon for data infrastructure, shipping carriers, professional advisers, and authorities when legally required. These providers handle information under their own terms and security practices.
Records are retained only as long as reasonably necessary for transactions, support, security, tax, accounting, dispute resolution, and legal obligations. To request access, correction, or deletion of personal information, email support@halotecautomation.com. Some records may be retained where required by law or legitimate business obligations. Halotec may verify the requester's identity before acting. If a privacy request is denied, reply to the decision within 60 days and ask that it be reviewed as an appeal.
Website & sales terms
Independent reseller
Halotec Automation Supply is an independent reseller of industrial automation and electrical equipment. Manufacturer names, logos, and trademarks belong to their respective owners. Halotec is not affiliated with or an authorized distributor for a manufacturer unless expressly stated.
Product information
Halotec works to provide accurate part numbers, descriptions, photos, specifications, condition, and availability. Manufacturer specifications may be provided for reference; the exact part number, condition disclosure, actual photos, and written order terms define the product being sold. Customers are responsible for confirming compatibility and suitability for their application.
Permitted use & export compliance
Products and site content may be used only for lawful purposes. The customer is responsible for complying with applicable export, import, sanctions, safety, electrical, and industry regulations. Halotec may decline an order that cannot lawfully be fulfilled.
Liability
To the fullest extent permitted by law, Halotec is not liable for indirect, incidental, special, punitive, or consequential loss, including lost production, profit, data, or business opportunity. Halotec's total liability for a product claim will not exceed the amount paid for the affected product. Nothing in these terms excludes rights or liability that cannot lawfully be limited.
Governing terms
These terms are governed by Florida law, without overriding mandatory consumer protections that apply in the customer's jurisdiction. If any provision is unenforceable, the remaining terms remain in effect. Halotec may update these policies prospectively; changes do not retroactively alter an accepted order.
